Question 1

What is EliteRewards?

Accepted Answer

EliteRewards is a membership-based rewards platform that allows members to earn points through verified affiliate activity and redeem those points for eligible prop firm account rewards. EliteRewards does not sell prop firm accounts or provide trading services.

Question 2

How do I become a member?

Accepted Answer

You can become a member by creating an account on our website and logging in to access the rewards platform.

Question 3

Do I need to create an account to earn points?

Accepted Answer

Yes. An active membership account is required to earn, hold, and redeem points.

Question 4

How do I earn points?

Accepted Answer

Points are earned by completing qualifying purchases through our official affiliate links and entering the required promo code during checkout. After purchasing an account, members must submit their purchase details through the Google Form. Points are credited only after the submitted purchase record has been reviewed and verified.

Question 5

When are points added to my account?

Accepted Answer

Points are added after your qualifying purchase has been verified and confirmed. This process typically takes 48–72 hours. If points are not visible after this time window, members should contact support.

Question 6

Where can I see my points balance?

Accepted Answer

Once logged in, your current points balance is displayed in your Member Dashboard.

Question 7

Do points expire?

Accepted Answer

Points do not expire unless otherwise stated or announced in advance.

Question 8

Can points be transferred to another member?

Accepted Answer

No. Points are non-transferable and tied to the individual membership account.

Question 9

Can points be converted to cash?

Accepted Answer

No. Points have no cash value and cannot be exchanged for money.

Question 10

What can I redeem my points for?

Accepted Answer

Points can be redeemed for eligible prop firm account rewards listed on the platform, subject to availability and program rules. Additional rewards may be added in the future.

Question 11

How does redemption work?

Accepted Answer

When a member has sufficient points: 1) Select an eligible reward, 2) Submit a redemption request, 3) Points are deducted automatically upon successful redemption. A 100% off code is typically delivered within 24 hours, and up to 48 hours in some cases. Members should contact support if issues occur.

Question 12

Are redemptions instant?

Accepted Answer

Redemptions are not instant. 100% off codes are typically delivered within 24 hours, and up to 48 hours. Members should contact support if delays occur.

Question 13

Can I redeem more than one reward?

Accepted Answer

Yes. Members may redeem multiple rewards as long as sufficient points are available.

Question 14

Can a redemption be cancelled or reversed?

Accepted Answer

No. Once points are deducted and a redemption is completed, it cannot be cancelled or reversed.

Question 15

What if a reward is out of stock?

Accepted Answer

If a reward is unavailable, it may be temporarily removed or marked as unavailable. Availability may change over time.

Question 16

What should I do if my points are missing?

Accepted Answer

If you believe your points are missing, please contact support and include: 1) Your registered email address, 2) The prop firm you purchased from, 3) The account type purchased, 4) The approximate purchase date and time. Each case will be reviewed accordingly.

Question 17

Can I use EliteRewards if I am an affiliate?

Accepted Answer

Some prop firms do not allow affiliates or partners to use promo codes with each other. Please review the official terms and policies of the relevant prop firm before purchasing. If you purchase an account from an eligible prop firm without such restrictions, you can still earn EliteRewards points as usual.

Question 18

What should I do if I am unsure whether a prop firm allows affiliates to use promo codes?

Accepted Answer

We recommend checking with the prop firm's official support team or reviewing their affiliate and promo code terms. If you are still unsure, you may contact EliteRewards support for general guidance before making a purchase.

Question 19

Will my points be affected if a prop firm changes its policy later?

Accepted Answer

Points that have already been verified and awarded will not be revoked due to future policy changes. However, unsubmitted or unreviewed purchases will be evaluated based on the prop firm's policies at the time of submission.

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