Privacy Policy

    EliteRewards, including EliteJournal where applicable, ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you access or use our website and services.

    By using our website or services, and where applicable by creating an account, connecting a third-party account, or submitting information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

    1. Information We Collect

    a. Information You Provide

    This may include your name, email address, account information, and details submitted through support requests or contact forms.

    b. Account & Activity Information

    When you use the platform, we may collect:

    • Points balance and redemption history
    • Affiliate-related verification status
    • Reward redemption activity

    c. Automatically Collected Information

    We automatically collect certain technical and usage information when you visit or interact with our website, including:

    • IP address (or hashed IP address for long-term storage)
    • Browser type and device information
    • Pages visited and interactions on the website (page views and clicks)
    • Approximate location (country or city) derived from your IP address
    • Session identifiers used to group activity within a single visit
    • Anonymous identifiers used to recognize returning visitors (stored locally in your browser)

    This data is used to improve platform performance, security, analyze usage patterns, and to detect unauthorized access. We do not collect or request precise location (GPS) data from your device. Activity tracking applies to all visitors, whether logged in or not. If you are logged in, activity data may be linked to your account for analytics and security purposes.

    2. Tradovate OAuth and Trading Account Data

    If you choose to connect your Tradovate account to EliteJournal, we may access limited trading account information authorized by you through Tradovate OAuth. This may include your user information, account information, orders, positions, executions, contract information, and market data where applicable.

    We use this information only to provide trading journal, trade replay, account verification, analytics, and related platform features. We do not use this access to place trades, modify your account, withdraw funds, or make trading decisions on your behalf.

    Access is read-only unless clearly stated otherwise during the authorization process. You may disconnect or revoke access at any time through your Tradovate account settings or by contacting us.

    OAuth tokens and related credentials are stored securely and are used only to maintain authorized integrations with Tradovate. We do not sell or share your Tradovate account data with third parties for marketing purposes.

    3. How We Use Your Information

    We use collected information to:

    • Create and manage membership accounts
    • Track points, redemptions, and eligibility
    • Verify qualifying affiliate activity
    • Deliver rewards and redemption codes
    • Provide customer support
    • Improve website functionality and user experience
    • Communicate updates related to the platform
    • Analyze usage patterns (page views, clicks, and navigation) to improve our services
    • Detect and prevent fraudulent or unauthorized access

    We do not sell your personal information.

    4. Affiliate Tracking & Third-Party Links

    EliteRewards contains affiliate links to third-party prop firms.

    • Clicking an affiliate link may allow third-parties to collect information in accordance with their own privacy policies
    • EliteRewards may receive a commission for qualifying purchases, at no additional cost to you
    • We do not control how third-party websites collect or use your data
    • We may track clicks on affiliate links for analytics purposes (e.g., which prop firms are most popular)

    We encourage you to review the privacy policies of any third-party websites you visit.

    5. Educational Content and Disclaimer

    Nothing on EliteRewards or EliteJournal should be considered financial, investment, legal, tax, or trading advice. Users are responsible for their own trading decisions and participation in any third-party prop firm programs.

    6. Cookies & Tracking Technologies

    We may use cookies, local storage, session storage, or similar technologies to:

    • Remember user preferences
    • Maintain login sessions
    • Analyze website traffic and usage
    • Store anonymous identifiers for visitor recognition and analytics
    • Store session identifiers to group activity within a single visit

    You may adjust cookie and storage settings through your browser. Some features may not function properly if cookies or local storage are disabled.

    7. Data Sharing

    We may share limited information only when necessary:

    • With service providers who support website operations
    • To comply with legal obligations or lawful requests
    • To protect the rights, safety, or security of the platform

    We do not share personal data with third parties for marketing purposes.

    8. Data Security

    We use reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

    While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    9. Data Retention

    We retain personal information only as long as necessary to:

    • Operate the platform
    • Comply with legal obligations
    • Resolve disputes
    • Enforce agreements

    IP addresses collected for analytics purposes may be hashed or deleted after 30–90 days for privacy protection. You may request account deletion, subject to legal and operational requirements.

    Trading account data obtained through third-party integrations may be retained while your account remains active or as needed to provide trading journal, trade replay, account verification, analytics, and related platform features. If you disconnect the integration or request deletion of your account, we will delete or anonymize this data unless retention is required for legal, security, dispute resolution, or operational purposes.

    10. Your Rights

    Depending on your jurisdiction, you may have the right to:

    • Access your personal data
    • Request correction of inaccurate data
    • Request deletion of your data
    • Withdraw consent where applicable

    Requests can be submitted through our support channels.

    11. Children's Privacy

    EliteRewards is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

    12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page. For material changes, we may provide additional notice where appropriate. Continued use of the website constitutes acceptance of the updated policy.

    13. Contact Us

    If you have questions, privacy requests, or concerns about this Privacy Policy, please contact us at:

    Email: support@eliterewards.io

    You may also contact us through the support page on our website.